Offering application support

[johu]

As most of you know openinverter developers are busy developing and have little time to support people who run into issues.

I have offered payed remote support pretty much from day one and the success rate is pretty high. I'd say 90% of all issues could be resolved in a 1-2 hour remote support session.

I think it wouldn't hurt if more people could offer (payed) application support. So if you know your way about inverter parameters, the inverter system in general, Zombieverter or any other openinverter product/project, how about offering support for it?

I have set up a wiki page https://openinverter.org/wiki/Application_Support where you can link your offer.

Might also be useful to have a closed forum or chat where support engineers can meet and discuss issues.

[Ev8]

Sounds like a great idea, seem to notice more and more simple problems being repeated on the forum, answering each isn’t the best use of your time!

[TongueTester]

I see a lot of posts with people having basic electronic component issues, it would be great to have the option to pay a little more for a board that was built and tested before it was shipped to avoid those sorts of headaches... maybe there is and I just need to look harder...

[arber333]

That first paragraph, wtf? You sign up here and your first post is to teach us about the spirit of open source?

Just put it on ignore. That could be a bot trying to provoke a response in forum .
And if it is actually a flesh and blood i have an advice... History teaches us things dont end well for the people who dont go informed....

[johu]

I guess you're right, deleted reaction

[TongueTester]

Thanks for the philosphy lesson!

I have edited that post to be less thought provoking.

Cheers

[uhi22]

I see a lot of posts with people having basic electronic component issues, it would be great to have the option to pay a little more for a board that was built and tested before it was shipped to avoid those sorts of headaches... maybe there is and I just need to look harder...

This could be an interesting side project: Build a tester machine which verifies all functions of a board. Johannes cannot do everything, we need to distribute the workload.

[janosch]

Happy to take OpenInverter support calls for any EV project people might have in mind

@uhi, I built some fuse boards and open sourced them (they weren't a big success), then I built some Leaf BMS testing boards and open sourced them (people liked them!).

I am pretty sure Johannes checks the boards he sends out, but you could make a tester board for something you think needs testing and share it in the forum